Frequently asked questions

Your confirmation email is automatically generated once you complete the purchasing process. If you don't see the email within 10 minutes of purchase, check your junk mail or search for emails from sender: "customerservice@fredjones.com" Note that some school/institution email addresses may have heavy filters that won't allow our email to get through. If you suspect this is the case, please white list the above email address, or call our office during business hours with an alternative email address and we will resend to the new address.

Yes you can! Our online course system does not accept P.O.'s. However, you may either: • fill out our P.O. order form,(javascript:void(0)) or • contact our office and we will be happy to process it for you. customerservice@fredjones.com (831) 425-8222

When we process your P.O. we will manually enroll you in the course using the name(s) and email(s) you provide. You will then receive a confirmation email that will include any further instructions, such as setting up a password of your choice.

The link inside your confirmation email is the only way to retrieve your ebook. If you've clicked the link and you don't see your ebook, please double check the location that your email client has downloaded the file to. If you still cannot find the file, search your computer for one of the following files, depending on which ebook you purchased: 3rd edition ebook: "FJToolsForTeaching3.epub" 3rd edition kindle: "FJToolsforTeaching3Kindle.mobi" 2nd edition ebook: "ToolsforTeaching2.epub" 2nd edition kindle: "ToolsforTeaching2Kindle.mobi" If you still cannot find your purchase, please contact our office.

Visit our eBook Help page (javascript:void(0))for further help downloading, viewing, and ordering Tools for Teaching.

Yes, we can process as many students as you need via a single P.O. We will ultimately require a student/participant list with first names, last names, and emails. We will then manually enroll your group in the course using the names and emails you provide. Each student will then receive a confirmation email that will include any further instructions, such as setting up a password of their choice.

Yes, we offer discounts for groups of 5 or more. Please contact our office for specific pricing.

If you have a large group, we encourage you to contact our office and we can discuss options. In addition to a discount, your group may want to explore a private webinar or hosting an in-person workshop at your site.

An ebook copy of Tools for Teaching is included wtih your webinar enrollment. Download instructions and your coupon code can be found in the first lesson of the webinar course.

The ebook is all that is included with enrollment in one of our webinars. We do not substitue for physical copies. If you would like to purchase a physical copy of Tools for Teaching seperately, please visit our store.(javascript:void(0))

Our webinars cover the same topics as our workshops. We offer the same subjects in our 1 and 2-day webinars as we do in our 1 and 2-day workshops. Each format offers it own advantages depending on what you are looking for. • Webinars: • Participants are able to view from home, work, or on the go. • No costs associated with travel or venue. • Webinars stay online for repeat viewings for at least one month afterward. • Workshops: • Direct interaction and feedback with our trainers. • Questions answered in real time. • Ability to interact in group exercises and demonstrations.

Our webinars cover the same topics as our workshops. We offer the same subjects in our 1 and 2-day webinars as we do in our 1 and 2-day workshops. Each format offers it own advantages depending on what you are looking for. • Webinars: • Participants are able to view from home, work, or on the go. • No costs associated with travel or venue. • Webinars stay online for repeat viewings for at least one month afterward. • Workshops: • Direct interaction and feedback with our trainers. • Questions answered in real time. • Ability to interact in group exercises and demonstrations.

Our 1-day presentation is a great introduction to Tools for Teaching that covers what we consider "the essentials." Our 2-day presentation allows us to cover the program almost in it's entirety and delve deeper into the topics discussed in a 1-day. The topics covered are the same in a webinar as they are in a workshop. Topic Breakdown: 1-Day • Working the Crowd and Room Arrangement • Corrective Feedback and Helpless Handraisers • Visual Instructional Plans • Say, See, Do Teaching • Calm Is Strength • Meaning Business and Body Language • Dealing with Backtalk 2-Day Day 1 • Working the Crowd and Room Arrangement • Corrective Feedback and Helpless Handraisers • Praise, Prompt, and Leave • Visual Instructional Plans • Say, See, Do Teaching • Calm Is Strength • Meaning Business and Body Language Day 2 • The Importance of Consistency • Dealing with Backtalk • Moving In and Moving Out • Rules and Routines • Responsibility Training and Cooperation • Preferred Activity Time (PAT) • Omission Training • Types of PAT

Our 1-day presentation is a great introduction to Tools for Teaching that covers what we consider "the essentials." Our 2-day presentation allows us to cover the program almost in it's entirety and delve deeper into the topics discussed in a 1-day. The topics covered are the same in a webinar as they are in a workshop. Topic Breakdown: 1-Day • Working the Crowd and Room Arrangement • Corrective Feedback and Helpless Handraisers • Visual Instructional Plans • Say, See, Do Teaching • Calm Is Strength • Meaning Business and Body Language • Dealing with Backtalk 2-Day Day 1 • Working the Crowd and Room Arrangement • Corrective Feedback and Helpless Handraisers • Praise, Prompt, and Leave • Visual Instructional Plans • Say, See, Do Teaching • Calm Is Strength • Meaning Business and Body Language Day 2 • The Importance of Consistency • Dealing with Backtalk • Moving In and Moving Out • Rules and Routines • Responsibility Training and Cooperation • Preferred Activity Time (PAT) • Omission Training • Types of PAT

Yes, the Tools for Teaching Video Toolbox (javascript:void(0))is designed to continue the skill building begun in a workshop. We realize that there is a lot of information in a workshop and processing it all at once can be overwhelming. Our Video Toolbox provides structure for practice and development beyond our workshops so teachers can gradually feel comfortable and ultimately master these skills. If you'd like more time with our trainers, please contact us and we can discuss personalized in-person or virtual follow-up training.

Yes. Our webinars and workshops cover the same topics and meet the same academic requirements. Our credit provider, the University of San Diego, recognizes our 2-day webinar and our 2-day workshop for 1 graduate level unit.

We partner with the University of San Diego to provide graduate level units. They charge $75 per unit and all transactions are directly through the university. Fredric H. Jones and Associates, Inc. does not receive any payment, in any form, from the University of San Diego and only provides courses as a service to our customers.

Yes. In order to meet USD's requirement for a course you must submit a test to Fredric H. Jones and Associates, Inc. The link is provided during the workshop or webinar you attend. There are approximately 50 questions and should take just over an hour to complete. It is an open book test.

Each Workshop and Webinar page has a link to our USD course enrollment page. You can also go there directly here.(https://pce.sandiego.edu/search/publicCourseSearchDetails.do?method=load&courseId=24863&selectedProgramAreaId=19157&selectedProgramStreamId=37450637) Once at our USD page, add a course to your shopping cart from the right hand column. You will be prompted to create a user login upon checkout. **Be sure to double check! Many times we will be offering multiple courses at the same time so be sure to click the right one. USD will contact you via email once your grades have been processed. If you need to access those grades, use the login you created at checkout to access your student account from the USD site.

After the workshop or webinar ends, you will have approximately 1 week to complete the test. After the test completion deadline, we will confirm your course and test completion and submit grades to USD. Once they process your grade, you will be notified via email by USD that your units have been approved. USD will contact you via email once your grades have been processed. If you need to access those grades, use the login you created at checkout to access your student account from the USD site.